Check here for updates about VoiceIt's service availability
All Systems Operational
Developer Dashboard Operational
90 days ago
99.97 % uptime
Today
Liveness Services ? Operational
90 days ago
100.0 % uptime
Today
User API calls Operational
90 days ago
99.89 % uptime
Today
API 2 - Get All Users Operational
90 days ago
99.89 % uptime
Today
API 2 - Create a User Operational
90 days ago
99.9 % uptime
Today
API 2 - Check If a Specific User Exists Operational
90 days ago
99.89 % uptime
Today
API 2 - Delete a Specific User Operational
90 days ago
99.9 % uptime
Today
API 2 - Get groups for a user Operational
90 days ago
99.89 % uptime
Today
API 2 - User Token Generation Operational
90 days ago
99.89 % uptime
Today
API 2 - User Token Expiration Operational
90 days ago
99.89 % uptime
Today
Group API calls Operational
90 days ago
99.89 % uptime
Today
API 2 - Get All Groups Operational
90 days ago
99.89 % uptime
Today
API 2 - Get a Specific Group Operational
90 days ago
99.89 % uptime
Today
API 2 - Check if Group Exists ? Operational
90 days ago
99.89 % uptime
Today
API 2 - Create a Group Operational
90 days ago
99.89 % uptime
Today
API 2 - Add User to Group Operational
90 days ago
99.89 % uptime
Today
API 2 - Remove User from Group Operational
90 days ago
99.89 % uptime
Today
API 2 - Delete a Specific Group Operational
90 days ago
99.89 % uptime
Today
Enrollment API calls Operational
90 days ago
99.89 % uptime
Today
API 2 - Get All Voice Enrollments Operational
90 days ago
99.86 % uptime
Today
API 2 - Get All Face Enrollments Operational
90 days ago
99.88 % uptime
Today
API 2 - Get All Video Enrollments Operational
90 days ago
99.88 % uptime
Today
API 2 - Create Voice Enrollment Operational
90 days ago
99.89 % uptime
Today
API 2 - Create Voice Enrollment by URL Operational
90 days ago
99.95 % uptime
Today
API 2 - Create Face Enrollment Operational
90 days ago
99.89 % uptime
Today
API 2 - Create Face Enrollment by URL Operational
90 days ago
99.88 % uptime
Today
API 2 - Create Video Enrollment Operational
90 days ago
99.89 % uptime
Today
API 2 - Create Video Enrollment by URL Operational
90 days ago
99.86 % uptime
Today
API 2 - Delete All Enrollments Operational
90 days ago
99.89 % uptime
Today
Verification API calls Operational
90 days ago
99.89 % uptime
Today
API 2 - Verify a User's Voice Operational
90 days ago
99.89 % uptime
Today
API 2 - Verify a User's Voice by URL Operational
90 days ago
99.85 % uptime
Today
API 2 - Verify a User's Face Operational
90 days ago
99.89 % uptime
Today
API 2 - Verify a User's Face by URL Operational
90 days ago
99.89 % uptime
Today
API 2 - Verify a User's Voice & Face Operational
90 days ago
99.9 % uptime
Today
API 2 - Verify a User's Voice & Face by URL Operational
90 days ago
99.92 % uptime
Today
Identification API calls Operational
90 days ago
99.87 % uptime
Today
API 2 - Identify a User's Voice Operational
90 days ago
99.89 % uptime
Today
API 2 - Identify a User's Voice by URL Operational
90 days ago
99.87 % uptime
Today
API 2 - Identify a User's Voice & Face Operational
90 days ago
99.89 % uptime
Today
API 2 - Identify a User's Voice & Face by URL Operational
90 days ago
99.82 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Create Voice Enrollment by URL
Fetching
Create Face Enrollment by URL
Fetching
Create Video Enrollment by URL
Fetching
Verify a User's Voice by URL
Fetching
Verify a User's Face by URL
Fetching
Verify a User's Voice and Face by URL
Fetching
Identify a User's Voice by URL
Fetching
Identify a User's Voice and Face by URL
Fetching
Past Incidents
Dec 3, 2020

No incidents reported today.

Dec 2, 2020

No incidents reported.

Dec 1, 2020

No incidents reported.

Nov 30, 2020

No incidents reported.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Completed - The scheduled maintenance has been completed.
Nov 27, 14:55 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 27, 14:53 CST
Scheduled - Adding new STT Obfuscation setting for all developer accounts.
Nov 27, 14:53 CST
Nov 26, 2020

No incidents reported.

Nov 25, 2020

No incidents reported.

Nov 24, 2020
Completed - The scheduled maintenance has been completed.
Nov 24, 20:53 CST
Verifying - Verification is currently underway for the maintenance items.
Nov 24, 20:53 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 20:37 CST
Scheduled - We will be applying AWS RDS hotfix to prevent pegged RDS CPU's. This will address a known issue with AwS RDS.
Nov 24, 20:37 CST
Resolved - During regular operation, AWS RDS had run into problems with SELECT Date Queries which caused the RDS CPUs to be 100% utilized. This affected some developer account from 17:00 pm to 18:40 pm. The issue has been resolved and no further action is required.
Nov 24, 17:00 CST
Nov 23, 2020

No incidents reported.

Nov 22, 2020
Completed - The scheduled maintenance has been completed.
Nov 22, 13:48 CST
Update - We will be undergoing scheduled maintenance during this time.
Nov 22, 13:46 CST
Update - We will be undergoing scheduled maintenance during this time.
Nov 22, 13:45 CST
Scheduled - In order to keep providing industry leading voice biometrics, we will be making adjustments to our pricing to include up-charges for Speech-To-Text (STT) Bulletproofing.

So, starting Nov 21st 2020 we will be up-charging for all STT Vendor Services.

In order to provide additional bulletproofing on the voiceprint phrase recording, it is sent to our outside Speech-To-Text (STT) vendors which are Microsoft and Google. Before being sent, the recordings are obfuscated for privacy. In other words, they have no meta data or Personally Identifiable Information (PII).

Then during enrollment, verification, or identification, we send the original obfuscated recording to the STT vendor and, if that fails, we resend a processed obfuscated recording. This workflow provides a low false reject rate in order to meet the end users expectations. Each time a recording is sent to an STT vendor an up-charge of $0.0014 (Microsoft) or $0.006 (Google) is added to the overall cost of the API call.

For more details please visit https://api.voiceit.io/#content-languages
Nov 22, 13:44 CST
Nov 21, 2020

No incidents reported.

Nov 20, 2020
Resolved - This incident has been resolved.
Nov 20, 09:36 CST
Monitoring - A fix has been implemented and we are monitoring the results.
Nov 20, 09:36 CST
Identified - We identified the cause to be coming from our hosting service on AWS.
Nov 20, 09:35 CST
Investigating - Users are unable to see graphs, or load data.

We are investigating the issue.
Nov 20, 09:19 CST
Nov 19, 2020

No incidents reported.